When you help, you don't harm.
At KosInvest, responsibility is not just a principle – it is our promise to every person touched by our work. Every client, every child, every staff member has the right to be safe, respected and protected.
We are part of VisionFund International – the financial arm of World Vision – and as such, we have zero tolerance for any form of abuse or violence, whether against adults, children or anyone living in the communities where we operate.
Client Care
Every client is unique and we care that their voice is heard.
If you encounter unprofessional behavior from our staff or any form of misconduct during your visit to our premises, we encourage you to report it immediately. Such misconduct may include acts of corruption, abuse of official position, aggressive behavior or abuse of clients or children.
If you notice any of these behaviors, please feel free to report the incident immediately through the official channels to ensure that every issue is taken seriously and handled in accordance with our internal regulations and applicable laws.
Report the incident because only together can we ensure a safe and professional environment for everyone.
Download the official “Client Care” document:
Reporting in Kosovo
Do you have a concern?
Have you witnessed an incident that put a client or child at risk?
Are you concerned about the behavior of a KosInvest employee?
Or do you have another concern regarding safety and safeguarding?
We encourage reporting any concern confidentially and safely.
Trust is built through protection.
We are not here only to provide loans. We are here to build trust. And trust is built when we protect those who trust us.
